Refund policy

Returns

If within 14 days of receiving your order you decide that it’s not suitable for any reason or if the size isn’t right, you are welcome to return your order.

We will gladly provide an exchange or credit if you decide to return your order. If you decide to return your order you’ll need to pay for the cost of return shipping.

Sale items are not eligible for return.

A refund will only be issued in the event that the garment or item is found to have a manufacturing fault. All garments are quality checked prior to shipping and sent in new condition. Any shipping costs paid are not eligible for refund or credit unless the item is found to be faulty.

How to Return

Please email info@instoreclothing.com.au or call us +61 3 9525 5122 and we’ll provide you with a Return Authority Number (RA#).

Important: Returned items without a RA# may be refused. Please include original invoice in the return parcel (which came with your purchase) and write your RA# on the invoice. We must receive your return within 7 days of issuing the RA#. Returned items must be in their original, new and unworn condition with all tags intact.

If the item is not re-saleable as new and original condition the return may be refused and posted back to you at your expense. Returns are processed within 24-72 hours of receiving the items.

Record your tracking number

In the event that your parcel becomes lost in the post we will not be held accountable. It is important that you clearly address the parcel and keep a copy of the tracking number in case you need to take recourse with Australia Post.

Online Credits and Exchanges

Your credit will be issued Giftcard that will be equal to the value of your purchase, less any shipping cost you paid. The credit will not expire for 5 years and can be used on any item/s, in store and online. Simply enter the code at the shopping cart or present the gift card in store.

Sale Items

All sale items are considered “final sale” and are not eligible for exchange credit or refund. If a sale item is found to be faulty or defective then it may be returned for an exchange or refund, subject to our inspection.