Terms of service

Sizing and Fit

Generally the right size for you will simply be the regular size, which you have in your wardrobe. We do make suggestions on certain styles as needed which may help guide you to make the right selection. Please understand that our comments regarding sizing and fit are there as a guideline only. We cannot accept incorrect size or being unhappy with the fit as grounds for a refund. If you’re not happy with the size or the fit we will of course allow you to return for an exchange of a new size. In the event that we do not have your size (or if you simply do not want a new size), we will issue you with an online credit that will last 5 years.

Item Availability

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

Changes to Your Order

Once your order has been placed, we are unable to make changes or cancel your order, however our usual returns process is available. If you made an error in your delivery address, please contact us via email at info@instoreclothing.com.au immediately. If your order has already been shipped, Instore Clothing accepts no responsibility for incorrect details entered.

If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is correct. Please note we reserve the right to cancel any order at any time, at our sole discretion.

Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that the receiver rejects a shipment, it is the customer’s responsibility to contact us to notify us of the situation.

Instore Clothing reserves the right to cancel any order after purchase.

Ordering Information

For all online customer service and product inquiries, either email us at info@instoreclothing.com.au or call us on +61 3 9525 5122 between 10am – 6pm Monday to Friday.

Payment Methods

To pay for your order we will accept the following methods of payment – Amex, Mastercard, Visa, Afterpay, ZipPay and Paypal.